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System Wide Holds - Training Guide

The purpose of this guide is to provide staff a reference resource for processing Requests and Holds on NLPL materials.

Request List / Queue

The Request List for a title shows all requests on that title across the province, in the order in which they were placed:

Horizon Window - Request List (Image)

There are several ways that you can view a title’s Request List:

From Checkout:

1. [F4] search for the borrower or scan their card

2. Select from top menu Borrower > Requests

3. Select the title from the list of requests

4. Click on Item Queue

From Checkin:

1. Checkin the item

2. Select from top menu Item > Requests

From Item Search:

1. [F2] search for the title and select it:

2. Select from top menu Request > View Title Request List