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PRIDE Guide

Frequently Asked Questions

How do I change my name on my library card?

We know people change their names for many reasons (gender transition, marriage, separation, etc.). We want to get your name right! If your name or your child’s name has changed for any reason, all you have to do is ask and we’ll change the name on your account. No legal ID or explanation required. If you’ve signed your card with an old name and want a new card, you can request that as well at no charge.

 

Can I get a library card with a name that doesn't match my legal ID?

Yes. We will use whichever name you (or your child) request when you register.

 

Is gender identified on library cards or accounts?

No.

 

How old do I have to be to get a library card without adult permission?

Anyone can sign up for a library card independently at 13 or older. This does not require any adult or parent signature, and no parent or other adult outside of the library will have access to the account. School ID is enough to sign up for a library card. No ID? Ask at the front desk and we’ll see what we can do.

If you are 13+, and have a children’s library card, you can visit any library and ask to switch to a library card that isn’t connected to a parent or guardian.

 

Does the library keep track of what I’ve borrowed in the past?

For physical materials: No. When you return a book on time, our system erases any record of it being borrowed on your library card. Your account will show only books that are currently requested, signed out, overdue or lost.

For eBooks/eAudiobooks: The Overdrive/Libby app provides different options for this. If you would like to turn on or off tracking for previous borrowing, see instructions for managing Reading History here.

 

I'd like to use the library again, but I have old fines that I can't afford to pay them. What can I do?

Do not worry about old fines!  We are not collecting fines at the moment, or blocking cards based on fines, and want to see you back at the library.

 

I'm looking for something specific, but it's not covered in this guide, or I've read all the relevant books in this guide. Can you help?

We love helping you find something new to read or watch! You can ask the staff at any location, or email us here for reading recommendations or research help: Ask a Librarian

 

Any feedback?

Is there something you'd like to see added to this guide?

Contact us by email via Ask a Librarian (mention it's about the Pride Guide)

Do you have a suggestion for a book/DVD/audiobook the library doesn't yet own?

We love suggestions from our patrons! Use this form to Suggest new titles for purchase